Refund policy

Return & Refund Policy

Last updated: July 5, 2026

30-Day Return Policy We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, with all tags attached and in original packaging. A receipt or proof of purchase is required.

How to Start a Return Email us at unapologeticluxurydesigns@gmail.com to initiate your return. Please include your order number and reason for return. Once approved, we will provide return instructions.

Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Return Address Unapologetic Luxury Designs 156 Saddlewood Lane Statesville, NC 28625 United States

Refunds Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card company to post the credit.

Non-Returnable Items The following items are not eligible for return: final sale items, gift cards, and items that have been used, damaged, or altered after delivery.

Damaged or Defective Items If your item arrives damaged or defective, contact us immediately at unapologeticluxurydesigns@gmail.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Exchanges We do not offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.

Late or Missing Refunds If you haven't received your refund after 10 business days, first check with your bank, then contact us at 980-362-1079

contact@unapologeticluxurydesigns.com