Frequently Asked Questions
Shipping & Delivery
Luxury furniture shipping FAQs cover essential aspects of ordering and receiving your luxury furniture. We offer complimentary shipping on all orders over $500 within the continental United States. Our premium furniture pieces are carefully packaged and shipped with white-glove service to ensure your statement pieces arrive in perfect condition. For orders under $500, standard shipping rates apply based on size and destination.
Do you offer free shipping on luxury furniture?
Yes, we provide free shipping for qualifying orders. Our logistics ensure a seamless delivery experience for all our customers.
How long does delivery take for luxury furniture?
Delivery times for our curated luxury furniture collections vary per product and location. Most in-stock items ship within 3-5 business days, while standard deliveries usually take 5-10 business days. Larger items such as sofas, beds, and sectional sofas may take 2-4 weeks due to their size and premium materials. Custom and made-to-order pieces typically require 6-8 weeks for delivery. You'll receive tracking information as soon as your luxury furniture ships.
Do you ship internationally?
Indeed, we ship our premium furniture and home decor to select international locations including Canada, UK, EU countries, and Australia. International shipping costs and delivery times may differ based on location and product size, usually taking 4-6 weeks. Customs duties and taxes are calculated at checkout. Please reach out to our team for specific international shipping quotes on larger items.
Orders & Returns
What is your return policy for luxury furniture?
We guarantee the quality of our luxury furniture. Returns are accepted within 30 days of delivery for most items in their original, unused condition with all packaging intact. Some custom pieces may incur a restocking fee. For complete details on return shipping, refunds, and exclusions, please see our Return Policy.
How do I track my furniture order?
After your luxury furniture order ships, you'll receive a shipping confirmation email containing a tracking number to monitor your delivery status in real-time. For larger pieces delivered through white-glove service, you'll be contacted directly to schedule your preferred delivery window. For any order status inquiries, visit our Contact page.
Products & Materials
Are your furniture pieces made with real, premium materials?
Absolutely. Each item in our luxury furniture collection is crafted using authentic, premium materials including solid wood, natural marble, genuine leather, sumptuous velvet, tempered glass, and brushed metal finishes.
Do you offer custom furniture orders?
Yes, we collaborate with clients for custom furniture orders. If you need specific dimensions, custom upholstery fabrics, or personalized finishes for your luxury home, our team can assist in bringing your vision to life.
How do I care for my luxury furniture?
Proper maintenance ensures your luxury furniture retains its charm. Use a soft cloth and leather conditioner for leather pieces and vacuum velvet regularly. pH-neutral cleaners should be used for marble and stone surfaces.
Contact & Support
How can I contact customer service?
Our customer service team is ready to assist with questions about our luxury furniture collections, orders, shipping, or returns. Reach us via email through our Contact page. We typically respond within 24-48 hours during business days.