Frequently Asked Questions

<h2>Shipping & Delivery</h2>
<h3>Do you offer free shipping on luxury furniture?</h3>
<p>Yes, we offer complimentary shipping on all orders over $500 within the continental United States. Our premium furniture pieces are carefully packaged and shipped with white-glove service to ensure your statement pieces arrive in perfect condition. For orders under $500, standard shipping rates apply based on size and destination.</p>

<h3>How long does delivery take for luxury furniture?</h3>
<p>Delivery times for our curated furniture collections vary by product and location. Most in-stock items ship within 3-5 business days, with standard delivery taking 5-10 business days. Larger statement pieces like <a href="/collections/339508723869">sofas</a>, <a href="/collections/339508756637">beds</a>, and <a href="/collections/339508789405">sectional sofas</a> may require 2-4 weeks for delivery due to their size and premium materials. Custom orders and made-to-order pieces typically take 6-8 weeks. You'll receive tracking information once your luxury furniture ships.</p>

<h3>Do you ship internationally?</h3>
<p>Yes, we ship our premium furniture and home decor to select international destinations including Canada, UK, EU countries, and Australia. International shipping costs and delivery times vary by location and product size. Most international shipments take 4-6 weeks, with customs duties and taxes calculated at checkout. Contact our team for specific international shipping quotes on larger furniture pieces.</p>

<h2>Orders & Returns</h2>
<h3>What is your return policy for luxury furniture?</h3>
<p>We stand behind the quality of our premium furniture. We accept returns within 30 days of delivery for most items in their original, unused condition with all packaging intact. Due to the custom nature of our luxury pieces, some items may be subject to a restocking fee. Please review our complete <a href="/pages/108210585757">Return Policy</a> for details on return shipping, refunds, and exclusions for custom orders and final sale items.</p>

<h3>How do I track my furniture order?</h3>
<p>Once your luxury furniture order ships from our warehouse, you'll receive a shipping confirmation email with a tracking number. You can use this tracking link to monitor your delivery status in real-time. For white-glove delivery on larger pieces, our delivery partner will contact you directly to schedule your preferred delivery window. If you have questions about your order status, visit our <a href="/pages/107769790621">Contact</a> page to reach our customer service team.</p>

<h2>Products & Materials</h2>
<h3>Are your furniture pieces made with real, premium materials?</h3>
<p>Absolutely. Every piece in our luxury furniture collection is crafted with authentic, premium materials including solid wood, natural marble and stone, genuine leather, sumptuous velvet, tempered glass, and brushed metal finishes. We source high-quality materials to ensure our statement pieces are not only beautiful but built to last. Each product listing includes detailed material specifications so you know exactly what you're investing in for your home.</p>

<h3>Do you offer custom furniture orders?</h3>
<p>Yes, we work with select clients on custom furniture orders and special requests for unique pieces. Whether you need specific dimensions, custom upholstery fabrics, or personalized finishes for your luxury home, our team can help bring your vision to life. Please <a href="/pages/107769790621">contact us</a> with details about your project, and we'll discuss options, pricing, and timelines for your custom furniture needs.</p>

<h3>How do I care for my luxury furniture?</h3>
<p>Proper care ensures your premium furniture maintains its beauty for years. For leather pieces, use a soft cloth and leather conditioner every 6-12 months. Velvet upholstery should be vacuumed regularly with a soft brush attachment. Marble and stone surfaces require pH-neutral cleaners to prevent etching. Wood furniture benefits from dusting with microfiber cloths and occasional furniture polish. Each product includes specific care instructions, and our customer service team is available to answer questions about maintaining your investment pieces.</p>

<h2>Contact & Support</h2>
<h3>How can I contact customer service?</h3>
<p>Our dedicated customer service team is here to help with questions about our luxury furniture collections, orders, shipping, or returns. You can reach us via email at our <a href="/pages/107769790621">Contact</a> page or through our contact form. We typically respond within 24-48 hours during business days. For urgent order inquiries, please include your order number in your message for faster assistance.</p>